Cancellation Polity
Upon sale, we do not accept returns, refunds or exchanges for any product. All goods sold are final.
In the event that a customer who has made a deposit/paid in full, but fails to collect the product within 7 days of release, We reserves the right to cancel the order without notice. Do contact us if you require a grace period (case-by-case basis).
1. Eligibility for Returns

We want you to be completely satisfied with your purchase from Infinite Realm. If you are not satisfied for any reason, you may be eligible for a return. To be eligible for a return, the following conditions must be met:

The return request is made within 2 days of receiving the product.

The product is in its original condition, including all original packaging, manuals, and accessories.
2. Non-Returnable Items

Certain items are not eligible for return, including:

Downloadable software or digital content.
Products that are damaged or missing parts not due to our error. Items that have been used or show signs of wear.
Brand new game titles, be it wrapped or otherwise, would not be available for exchanges or refunds.
3. Return Process

To initiate a return, please follow these steps:

Contact our customer service team at sales@infiniterealmsg.com to request a return authorization.
Package the item securely, including all original packaging, manuals, and accessories.
Include a copy of the original receipt or proof of purchase.
Ship the item to the address provided by our customer service team.
4. Shipping Cost

Shipping costs for returning items are the responsibility of the customer unless the return is due to our error or a defective product.Package the item securely, including all original packaging, manuals, and accessories.
Include a copy of the original receipt or proof of purchase.
Ship the item to the address provided by our customer service team.
5. Damage and Defective Items

If you receive a damaged or defective item, please contact our customer service team within 2 days of receiving the product. We will provide instructions on how to return the item or arrange for a replacement.
6. Changes to the Return Policy

We reserve the right to update or change our return policy at any time. Any changes will be effective immediately and will apply to all orders placed after the effective date.
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